Contact information
GLOQENA · CUSTOMER CARE
Contact Information
We’re here to help with your order and your shopping questions.
Get in touch
For questions about a product, an order, payment, shipping, a return, or a refund, contact Gloqena using the details below. For an order-related request, include your order number so we can identify the purchase you are asking about.
Email: yinqiang99@gloqena.com
Phone: +81 70-9519-4714
Business information
Store and business name: gloqena
Business type: Sole proprietorship
Proprietor: Shuhei Sakata
Proprietor’s name in Japanese: 坂田 修平
Proprietor’s name in kana: さかた しゅうへい
Business address
201, York Belle Mukogawa
45, Ikejiri 2-chome
Itami, Hyogo 664-0027
Japan
Orders, payment, and shipping
Our online store is set to serve customers in the United States and uses U.S. dollars (USD). Orders are processed within 1–3 days. Standard Shipping is $11.90, with free Standard Shipping on orders over $66. The estimated delivery time shown in the store is 7–14 business days.
Payments are processed through Authorize.Net. The payment methods shown as enabled in the store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
For an order or payment question, email yinqiang99@gloqena.com and include your order number. Do not send your full payment card number or security code by email.
Returns and refunds
You may request a return within 14 days after the last item in your order is delivered. Return shipping is free, and no restocking fee is charged. The return address and return instructions are provided by email after you contact us.
Approved refunds are processed within 3–5 days to the original payment method. For return or refund assistance, email yinqiang99@gloqena.com with your order number. Please review the Returns & Refunds Policy for the full process.
Product range
Gloqena offers furniture and home goods, along with garden products, bedding, décor, storage items, and games. Product details, measurements, available options, and prices are shown on the relevant product pages and at checkout.
Privacy questions
For questions or requests concerning personal information, cookies, or the Privacy Policy, email yinqiang99@gloqena.com. Please describe your request and include the order number if it relates to a purchase.
Gloqena contact details
Email: yinqiang99@gloqena.com
Phone: +81 70-9519-4714
Address: 201, York Belle Mukogawa, 45, Ikejiri 2-chome, Itami, Hyogo 664-0027, Japan