Privacy policy
GLOQENA · CUSTOMER CARE
Privacy Policy
How information is handled when you visit and shop with us.
About this policy
This Privacy Policy explains how Gloqena handles personal information when you visit our online store, place an order, contact us, or use the store’s features. It describes the information associated with shopping and customer service, the purposes for using it, the service providers involved in the store and payment process, and ways to contact us about privacy.
Information you provide
When you place an order or contact us, you may provide information such as your name, email address, telephone number, billing and delivery details, order details, and the contents of your message. We use information you provide to process and communicate about your order, respond to questions, and handle customer service requests, including requests about returns or refunds.
Please do not send complete payment card numbers or security codes by email or through a customer service message.
Orders and payment processing
Our online store is provided through Shopify. Payments are processed through Authorize.Net. The payment methods shown as enabled in our store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
Information needed to complete a payment is handled through the payment process. Shopify and Authorize.Net process information as needed to support store and payment functions. Their handling of information is also subject to their own privacy terms. Apple Pay and Google Pay are not shown as enabled payment methods in the store settings we reviewed.
How we use information
We use information associated with an order to receive and process the order, arrange delivery, communicate about order status, provide customer support, and handle return or refund requests.
We use information in messages you send us to respond to your questions and requests. We may also use and retain information when needed to maintain order records, address disputes, protect the store, or meet legal obligations.
The Shopify cookie notice displayed in the store states that Shopify and its partners use cookies and other technologies to personalize the shopping experience, show ads, and perform analytics. Those technologies may be used for these purposes according to your cookie choices and applicable settings.
When information is shared
We share information with service providers when needed to operate the store and complete the functions described in this policy. This includes Shopify, which provides the online store platform, and Authorize.Net, which processes payments. Information may also be made available to delivery providers as needed to deliver an order.
The store’s cookie notice identifies Shopify and its partners as using cookies and similar technologies for personalization, advertising, and analytics. Those providers may receive information through the technologies used on the store. The specific providers and technologies involved may depend on the store’s operation and your cookie settings.
Cookies and similar technologies
Cookies and similar technologies support the operation of the online store. The cookie banner shown in our store explains that Shopify and its partners use cookies and other technologies to personalize your experience, show advertisements, and perform analytics. The banner provides options to manage preferences, accept, or decline cookies.
You can use the store’s cookie controls to manage your preferences. You can also change your browser settings to control cookies. If cookies are blocked, some store features may not work as intended. Your choices may apply to the browser or device you are using.
Privacy rights in the United States
Depending on where you live and whether a privacy law applies to our business and your information, you may have rights to request access to, correction of, or deletion of personal information, and to receive information about how it is used or disclosed. Some state laws also provide rights to opt out of certain forms of sale, sharing, targeted advertising, or certain uses of sensitive personal information.
To submit a privacy request, email yinqiang99@gloqena.com and describe the request and the state where you reside. We may ask for information reasonably needed to verify and process the request. We will respond as required by applicable law.
A request may be subject to legal exceptions, including where information must be retained to complete a transaction, keep required records, address a dispute, or comply with law. We will not treat a request as changing an order or account unless it is processed as a valid request under applicable law.
Rights under the GDPR
If the General Data Protection Regulation applies to your personal information, you may have the right to request access to, correction of, or deletion of your information; request restriction of or object to certain processing; receive information in a portable format where applicable; and withdraw consent when processing is based on consent.
To exercise a privacy right or ask a question about how your information is handled, email yinqiang99@gloqena.com. You may also have the right to lodge a complaint with a data protection authority. Applicable rights and exceptions depend on the circumstances and the law that applies.
Retention of information
We retain information for as long as needed for the purposes described in this policy, including processing orders, providing customer support, maintaining order records, addressing disputes, and meeting legal obligations. The time required depends on the type of information and the reason it was collected or used.
Children’s privacy
Our online store sells home, furniture, garden, and household products. If you have a privacy concern about information relating to a child, contact us at yinqiang99@gloqena.com so we can review the request.
Changes to this policy
We may update this Privacy Policy when our store practices or applicable requirements change. The current version will be posted in our online store. Please review it from time to time for information about how the store handles personal information.
Contact us about privacy
Store name: gloqena
Email: yinqiang99@gloqena.com
Phone: +81 70-9519-4714
Business address: 201, Ikefune 2-chome, Itami, Hyogo 664-0027, Japan