Terms of service
GLOQENA · CUSTOMER CARE
Terms of Service
The terms for browsing and shopping with Gloqena.
Using our store
These Terms of Service apply when you visit or make a purchase through the Gloqena online store. By using the store, you agree to these terms and to the policies linked or presented in the store, including our Privacy Policy and Returns & Refunds Policy.
If you do not agree to these terms, do not use the store or place an order through it. These terms do not take away rights that cannot be limited under the law that applies to your purchase.
Our store and products
Gloqena’s online store offers home and household goods, including furniture, garden products, bedding, décor, storage items, and games. Product descriptions, measurements, images, options, and prices are presented on the relevant product page.
Please review the product page and the order details shown at checkout before placing an order. Product images are provided to help describe the item; the product details shown for the item form part of the information for your purchase.
Orders and order acceptance
When you submit an order, you are making a request to purchase the products in your cart at the prices and on the terms displayed at checkout. The order details shown during checkout, including the products, quantities, prices, shipping charge, and delivery information, are part of that order.
Please provide accurate contact, billing, and delivery information so we can process your order and contact you about it. Review your information before submitting the order. If you notice an error, email us as soon as possible with your order number.
An order may be canceled before shipment at your request. Once it has shipped, it cannot be canceled and must be handled through the return process in our Returns & Refunds Policy. If we cannot ship an order within the stated timeframe, we will contact you about the delay and the available options for the unshipped merchandise.
Prices, currency, and payment
The store currency is U.S. dollars (USD). Product prices and the shipping charge applicable to your order are shown in the store and at checkout. Review the final order total presented before submitting payment.
Payments are processed through Authorize.Net. The payment methods currently shown as enabled in our store are Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Apple Pay and Google Pay are not shown as enabled payment methods in the store settings we reviewed.
By submitting payment, you authorize the payment to be processed for the order total shown at checkout. Payment processing is also subject to the terms and privacy practices of the payment provider and the applicable card issuer or financial institution.
Order processing and shipping
Order processing takes 1–3 days. Processing time is separate from transit time. The store’s Standard Shipping charge is $11.90, and Standard Shipping is free on orders over $66. The estimated delivery time shown in the store is 7–14 business days.
The shipping option and delivery estimate presented for your order at checkout apply to that order. Delivery estimates are estimates, and transit may take longer after the order is handed to the carrier.
If we learn that an order cannot ship within the time stated for it, we will notify you of the delay and provide the available options, including cancellation and a refund for unshipped merchandise where required. For order or delivery questions, email yinqiang99@gloqena.com with your order number.
Returns and refunds
You may request a return within 14 days after the last item in your order is delivered. Return shipping is free, and no restocking fee is charged. To request a return, email yinqiang99@gloqena.com with your order number and the item you wish to return. We will email you the return instructions and return address. Please wait for those instructions before sending an item back.
After a returned item is received and reviewed, approved refunds are processed within 3–5 days to the original payment method. Your payment provider may take additional time to post the refund.
The complete return process and refund information are provided in our Returns & Refunds Policy, which forms part of the terms for shopping with us.
Electronic withdrawal for eligible orders
For orders covered by applicable European Union consumer withdrawal rules, you may use the withdrawal function available through our online store to submit a withdrawal notice electronically during the applicable withdrawal period. You may also email yinqiang99@gloqena.com. We will provide the return instructions and return address by email. This information does not limit consumer rights that apply to your order under the law governing your purchase.
Store content and acceptable use
Store content, including product descriptions, images, and other materials, is provided for browsing and shopping through the store. You may use the store for lawful personal shopping and may not interfere with its operation, attempt unauthorized access, or use the store to submit information that is unlawful or that you do not have the right to provide.
You are responsible for the accuracy of the information you submit in connection with an order or customer service request. Do not use another person’s payment or contact information without authorization.
Privacy and cookies
Our Privacy Policy explains how personal information is handled when you visit the store, place an order, or contact us. Shopify and its partners use cookies and similar technologies as described in the cookie notice shown in the store. You can manage cookie preferences through the store’s cookie controls and your browser settings.
Applicable law and consumer rights
These terms are intended for purchases through our online store serving customers in the United States. Applicable federal, state, and local laws govern your purchase and may provide rights that cannot be waived or restricted by store terms. Nothing in these terms is intended to exclude a consumer right that applies under the law governing your order.
Changes to these terms
We may update these terms when our store practices or applicable requirements change. The current version will be posted in the online store. The terms available when you place an order apply to that order, subject to rights provided by applicable law.
Contact Gloqena
Store name: gloqena
Email: yinqiang99@gloqena.com
Phone: +81 70-9519-4714
Business address: 201, Ikefune 2-chome, Itami, Hyogo 664-0027, Japan