Shipping policy
GLOQENA · CUSTOMER CARE
Shipping Policy
Clear details for the journey from our store to your home.
Shipping at a glance
Orders are processed within 1–3 days. The estimated Standard Shipping time is 7–14 business days.
Standard Shipping costs $11.90. Standard Shipping is free on orders over $66.
The shipping destination shown in our store settings is the United States. Our listed fulfillment location is in Itami, Hyogo, Japan.
Order processing
Please allow 1–3 days for order processing before shipment. Processing time is separate from the estimated shipping time. The 7–14 business day shipping estimate does not include the order processing period.
We begin processing after an order is placed. If you need to request a cancellation or correct an address, email yinqiang99@gloqena.com as soon as possible and include your order number. A request can be made before shipment; we cannot guarantee a change after processing has advanced or the order has shipped.
Shipping methods and delivery estimates
The Standard Shipping option shown in our store has an estimated delivery time of 7–14 business days. This is an estimate, not a guaranteed delivery date. Transit begins after processing and handoff for shipment.
The shipping option and delivery estimate displayed at checkout apply to your order. Review those details before submitting payment. The estimated time may be affected by shipment handling and transit after the order leaves the fulfillment location.
Carrier and tracking details are not specified in the shipping information currently available for this policy. If shipment information is provided for your order, use the details sent with your order communication. For help, contact us at yinqiang99@gloqena.com.
Shipping charges and free shipping
Standard Shipping costs $11.90. Standard Shipping is free when the order total is over $66. The applicable shipping charge or free-shipping offer will be shown in the store and at checkout.
Please review the final order total at checkout before completing your purchase. Product prices, shipping charges, and any other amounts presented for the order will be shown there.
Delivery address
Enter a complete and accurate delivery address at checkout, including the recipient’s name and any address details needed to identify the delivery location. Please review the address before submitting your order.
If you notice an address error after placing an order, contact us promptly at yinqiang99@gloqena.com and include your order number and the corrected address. We can only consider an address change before shipment; an update cannot be guaranteed once the order has been shipped.
Delays and shipment questions
Delivery estimates are based on the timeframes shown in the store. If we learn that we cannot ship an order within the stated timeframe, we will contact you about the delay and provide the available options for the unshipped merchandise, including cancellation and a refund where applicable.
If your order has not arrived within the estimated delivery timeframe, email yinqiang99@gloqena.com with your order number and delivery address. We will review the information available for your order and reply with assistance.
Returns related to shipping
If an item arrives damaged, defective, or different from the item ordered, contact us at yinqiang99@gloqena.com and include your order number and a description of the issue. We will email you with the next steps and, when a return is arranged, provide the return instructions and return address.
Our Returns & Refunds Policy explains the 14-day return window, free return shipping, and refund process. Please follow the instructions provided for an approved return and do not send an item to an address that has not been provided to you by email.
Contact us
For questions about processing, delivery estimates, shipping charges, or an address correction, contact Gloqena and include your order number.
Email: yinqiang99@gloqena.com
Phone: +81 70-9519-4714
Listed fulfillment address: 201, Ikefune 2-chome, Itami, Hyogo 664-0027, Japan
Shipping time reminder
Order processing takes 1–3 days. The estimated Standard Shipping time is 7–14 business days. Standard Shipping is $11.90, or free on orders over $66. Delivery timeframes are estimates and may be affected after shipment.